Jagex being blamed for RuneScape gold the death of a player is what has always annoyed my. Jagex is often used as a scape goat when someone dies. If a quest is too hard for anyone, jagex is responsible. It is unfortunate that people continue to lash out at Jagex when things don't go according to their ways.
It is also possible to expect updates with a crazy expectations. People rant rant rant if they don't receive an update, if the update isn't beneficial to them or their range level, they rant. They will rant when it's an update that impacts other people. Can you be patient and patiently wait for the update you'd like to receive?
Why are people so critical of an update? If it's difficult, people rant If it's simple and easy, they rant, but not once do they consider there is another person who is on the other side of the coin. It's fine to update your site from time to time. People aren't averse to change when they feel so comfortable. If you're open and willing to try different layouts, it shouldn't take long before you will fall in love with it.
They can also be reached to get assistance with your order. This is probably the best customer service in the world. You can call them and get someone there, put an article on the forum, even at 3am UK time, and you get a response in three minutes. Unfortunately, the report abuse feature is not accessible. Instead, they are group together and blamed for everyone.
Another problem is the "ruinedscape" or community changes. The community hasn't actually changed. It just got more diverse and less close. Certain people act as if they are the only mature Runescape players, however I've seen them call people nerds for cheap RS gold the lack of skillscapes.